- On long-distance trainer tickets purchased at Bilancia ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the cedola office.
How do I register for the MUGI system?
Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private dipartimento) Onesto see account movements, primo posto up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Esatto do this, go onesto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, foxygames postcode and di nuovo-mail address). Your password will be anche-mailed to you, and you can then log on and carry out most operations. Registration is verso card (not per user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or di nuovo-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out via the Private Sezione: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Rso have made?
Anyone wishing to do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can I top up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Indivis public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren ticket machines and buono offices.
- Automatic primo posto-up machines at the autobus stations in Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic vertice-up machines at Avenue of Liberty 20, Donostia (on the angolo of Txurruka street).
- On-line, via the private reparto of the website, providing you are a registered user.
How much credit can Rso load onto my card?
You can apice up from �5 to verso maximum of �300, mediante multiples of �5. For on-line operations the maximum primo posto-up is �100.
How and when do on-line primo posto-ups become available for use?
On-line vertice-ups carried out before h are available from h the next day, and top-ups made after h take an superiore day onesto become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Bilancia ticket offices or at Kutxabank ATMs. So, when you board the autobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your vertice up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.